Frequently Asked Questions
Frequently Asked Questions
Welcome to the PJW Electrics FAQ page. Here you’ll find answers to some of our most frequently asked questions about ordering appliances, delivery, installation, warranties, servicing and shopping with PJW Electrics.
If you can’t find the answer you’re looking for, please get in touch with our friendly team and we’ll be happy to help.
Ordering & Shopping
Where is PJW Electrics based?
PJW Electrics is based in Newtownards, Northern Ireland. Our showroom offers a wide range of electrical appliances, including washing machines, tumble dryers, dishwashers, cookers, ovens, fridge freezers, televisions and other home electrical products.
You can visit us in store to view our range, speak to our team and get advice on choosing the right appliance for your home.
Can I order online?
Yes. You can browse and purchase many of our products directly through our website, pjwelectrics.com.
If you’re unsure which product is right for you, our team can also provide advice before you place your order.
Can I buy products in your showroom?
Yes. Our Newtownards showroom has a wide selection of appliances and electrical products available to view and purchase.
Our experienced team can help you compare products, features, sizes and prices to find an option that suits your requirements.
Do your prices include VAT?
Yes. Unless specifically stated otherwise, the prices shown on our website and in store include VAT.
Delivery
Do you offer delivery?
Yes. We offer free local delivery on qualifying orders.
Our delivery service covers Newtownards, Ards, the Ards Peninsula, Bangor, Belfast and surrounding areas, with delivery available further afield depending on the product and location.
Please contact us if you are unsure whether your address is within our delivery area.
How quickly can my order be delivered?
Delivery times depend on the product, stock availability and your location.
If an item is in stock, our team will normally be able to advise you of the earliest available delivery date when your order is placed.
Will you deliver large appliances into my home?
Yes. Our delivery service is designed to make purchasing large electrical appliances as convenient as possible.
Our delivery team can deliver appliances to your property, subject to suitable access and any applicable delivery conditions.
What happens if my appliance won't fit through the door?
It is the customer's responsibility to ensure that the appliance can safely access the property.
Before delivery, we recommend checking doorways, hallways, stairs, lifts and any other access points. Please also check the dimensions of your appliance carefully.
If you are unsure, speak to our team before ordering and we can help you check the product dimensions.
Can you remove my old appliance?
Old appliance collection and disposal is available, price is dependant on the product and delivery service selected.
Please ask our team when placing your order if you require your old appliance to be removed.
Installation
Do you offer appliance installation?
Yes. Installation is available on selected appliances and can be arranged when purchasing your appliance.
Our installation service can cover products such as washing machines, dishwashers, cookers and other suitable domestic appliances, subject to the installation requirements. Innstallation price is dependant on the product. For freestanding appliances it is usually £30.
Can you install a built-in appliance?
Yes. We can arrange installation for suitable built-in appliances.
Please let us know your requirements when ordering so that we can confirm the installation service available for your particular appliance.
Do I need to have plumbing or electrical connections ready?
Yes. Any required plumbing, electrical connections, sockets, isolation switches and other services should be appropriately installed and accessible before our installer arrives.
Our installation team cannot carry out major alterations to your property's plumbing or electrical system unless specifically agreed in advance.
Can you install a cooker or oven?
Installation may be available depending on the appliance and the existing connection at your property.
Some cooking appliances require specialist electrical or gas connections. Our team can advise you on the installation requirements before purchase. For a freestanding cooker it is £30 and for a built in oven the cost of installation would be £50.
Product Availability
How do I know if a product is in stock?
Product availability is shown on our website where applicable. However, stock can change quickly.
If you need an appliance urgently, we recommend contacting our team before ordering so we can confirm current availability and expected delivery times.
Can you order a product that isn't currently in stock?
In many cases, yes. If a product is unavailable, we may be able to order it from the manufacturer or supplier.
Contact us with the make and model you're looking for and we'll check availability for you.
Can you source a particular make or model?
We stock a wide range of leading appliance and electrical brands, and our team may also be able to source specific products that aren't currently displayed in our showroom.
If you have a particular model in mind, contact us with the model number and we'll see what we can do.
Warranties & Guarantees
Do your appliances come with a manufacturer's warranty?
Most new appliances come with a manufacturer's warranty. The length and terms of the warranty vary depending on the brand and product.
Please check the individual product information or speak to our team for details.
What should I do if my appliance develops a fault?
If your appliance develops a fault during the first 28 days please get in contact with us. If a product develops a faulty after 28 days as this is a manufacturer's warranty the issue must be resolved via the manufacturer adn therefore they must be contacted.
Do you offer extended warranties?
Unfortunately we do not offer extended warranties.
However, Some manufacturers offer extended warranty promotions on selected products.
Always check the individual product and promotional terms for the applicable warranty.
Returns & Refunds
What if my appliance arrives damaged?
Please inspect your appliance as soon as possible after delivery.
If you notice any damage, contact PJW Electrics promptly with details of the issue and, where possible, photographs of the damage and packaging.
What if the product I receive is faulty?
If you believe your appliance is faulty, contact us and provide the product details and description of the fault.
We'll advise you on the appropriate next steps and, where applicable, help arrange warranty support or an inspection.
Servicing & Repairs
Do you offer appliance repairs?
We can assist with service and repair enquiries for suitable domestic appliances.
If you have a faulty appliance, contact our team with the make, model number and details of the problem.
Can I book a service call?
Yes. Service calls can be booked through our team.
When contacting us, please have the appliance make, model number and a description of the fault available. This helps us deal with your enquiry as quickly as possible.
What information do I need when reporting a fault?
Where possible, please provide:
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Appliance make
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Model number
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Serial number
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Date of purchase
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Description of the fault
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Any error codes displayed
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Your contact details
Photographs or videos of the problem may also be helpful.
TVs & Electrical Products
Do you sell televisions?
Yes. PJW Electrics stocks a wide range of televisions from leading brands, including Samsung, LG, Sony, TCL, Metz and others.
Our range includes 4K, QLED, OLED, Smart TVs and large-screen televisions.
Can you advise me on which TV to buy?
Yes. Our showroom team can help you compare screen sizes, picture technologies, Smart TV platforms, features, warranties and prices to help you find a television suitable for your room and budget.
Can you deliver a large-screen TV?
Yes. TV delivery can be arranged, including for larger-screen models, subject to location and delivery requirements.
Customer Service
How can I contact PJW Electrics?
You can contact us through our website, by phone or by visiting our Newtownards showroom.
For product enquiries, delivery questions, installation requirements, service calls or warranty assistance, our team will be happy to help.
Can I speak to someone before placing an order?
Absolutely. We encourage customers to contact us if they have questions about a product, its dimensions, features, installation requirements, delivery or warranty.
Our team can help you make an informed choice before you purchase.
Do you offer advice on appliance sizes?
Yes. If you're replacing an existing appliance, we recommend checking the available space carefully before ordering.
If you're unsure whether a particular appliance will fit, contact us with your available dimensions and the product you're considering and we'll help where we can.
Still Have a Question?
If you can't find the information you're looking for, please get in touch with the PJW Electrics team.
We're happy to help with product advice, availability, delivery, installation, servicing and warranty enquiries.
Visit our Newtownards showroom or shop online at pjwelectrics.com.
PJW Electrics – Quality appliances, expert advice and free local delivery.
